DURATION: 2 DAYS
Who should attend the Retail training course?
- Any person employed or unemployed /li>
- Any person looking to upskill and improve themselves in the retail environment/li>
- Any Person wanting to build their confidence in the retail environment
About the Course:
The retail training course is designed for everyone; employed as well as unemployed individuals. It is aimed to empower and equip them with the tools to perform at their best in the retail environment. The course covers a variety of topics so that all the skills learned may be transferred and applied.
The training is classroom based with a mixture of theory and practical exercises. Role play is introduced to enable the learner to become accustomed to dealing with people face to face and over the phone.
RADA Training Academy believes that the more you practice, the more confident and better you become.?The training will help the learner with communication, self-belief, building confidence, dealing with different types of people and personal development.
2 Day Course:
Day 1 – Elements of Retail Training, Selling Skills, Customer Service, Communication, Product Knowledge
Day 2 – Presentation Skills, Dealing with difficult customers, Role Plays
The following content will be covered throughout the training:
MODULE 1 – Elements of Retail Training
MODULE 2 – Selling Skills
MODULE 3 – Communication Skills
MODULE 4 – Product Knowledge
MODULE 5 – Presentation Skills
MODULE 6 – Dealing with difficult customers
MODULE 7 – Practical role play