Qualification Rules

The unit standard “Demonstrate an understanding of the financial services Business Environment Level 4, 10 credits” is currently under review and cannot be used in its current form.

In keeping with SAQA requirements, the qualification is made up of unit standards that are classified as Fundamental, Core and Elective for the purpose of this qualification. A minimum of 130 credits is required to complete the qualification. A minimum of 72 of the 120 credits must be at level 2 or above.

Credits for the Elective Component
Learners are required to select electives that add up to at least 13 credits. Unit standards may be selected from the unit standards indicated in the elective component.

Modular Outline of Learning ProgrammeModule One: Team and Time Management

Unit Standard Type	Unit Standard Code	Unit Standard Title	Level	Credits
Core	8420	Operate in a team	2	4
Core	14342	Manage time and work processes within a business environment	2	4
Elective	14352	Manage a diary for self and others	2	4
Core	11235	Maintain effective working relationships with other members of staff	3	1

Module Two: Health and Safety

Unit Standard Type	Unit Standard Code	Unit Standard Title	Level	Credits
Core	110064	Contribute to the health, safety and security of the workplace	2	4

Module Three: Banking

Unit Standard Type	Unit Standard Code	Unit Standard Title	Level	Credits
Core	14353	Conduct basic financial transactions	2	3

Module Four:  Numeracy

Unit Standard Type	Unit Standard Code	Unit Standard Title	Level	Credits
Fundamental	9009	Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems	2	3
Fundamental	7480	Demonstrate understanding of rational and irrational numbers and number systems	2	3
Fundamental	7469	Use mathematics to investigate and monitor the financial aspects of personal and community life	2	2
Fundamental	12444	Measure, estimate and calculate physical quantities and explore, describe and represent geometrical relationships in 2-dimensions in different life or workplace contexts	2	3
Fundamental	9007	Work with a range of patterns and functions and solve problems	3	5

Module Five:  Computer Skills

Unit Standard Type	Unit Standard Code	Unit Standard Title	Level	Credits
Core	7568	Demonstrate knowledge of and produce word processing documents using basic functions	2	3
Core	7571	Demonstrate the ability to use electronic mail software to send and receive messages	2	3
Core	14339	Identify and maintain the types of records required in own industry and understand why it is necessary to create evidence and maintain confidentiality	2	5
Core	14340	Maintain an existing information system in a business environment	2	4
Core	7547	Operate a personal computer system	2	6
Core	7566	Operate personal computer peripherals	2	3
Core	14346	Process numerical and text data in a business environment	2	2

Module Six:  Business Communication (There are three parts to this module)

Unit Standard Type	Unit Standard Code	Unit Standard Title	Level	Credits
Fundamental	8963	Access and use information from texts	2	5
Fundamental	8965	Respond to a literary text	2	5
Fundamental	8964	Write for a defined context	2	5
Fundamental	8962	Maintain and adapt oral communication	2	5

Module Seven:  Office Administration (There are three parts to this module)

Unit Standard Type	Unit Standard Code	Unit Standard Title	Level	Credits
Core	14338	Attend to customer enquiries in an office setting	2	2
Core	14359	Behave in a professional manner in a business environment	2	5
Core	14344	Demonstrate an understanding of a selected business environment	2	10
Core	14341	Keep informed about current affairs related to one’s own industry	2	4
Core	14343	Investigate the structure of an organisation as a workplace	2	8
Core	8618	Organise oneself in the workplace	2	3
Core	14348	Process incoming and outgoing telephone calls	2	3
Core	14349	Receive and execute instructions	2	2
Core	8104	Operate and take care of equipment in an office environment	2	2
Elective	14350	Receive, consult and direct visitors in a reception area	2	5
Elective	14351	Maintain reception area	2	5

Qualification Outcome

On achieving this qualification, the Candidate will be able to:

• Identify and maintain records
• Maintain an information system
• Process numerical and text data
• Receive, distribute and dispatch mail in an office environment
• Receive and execute instructions
• Process incoming and outgoing telephone calls
• Behave in a professional manner in a business environment
• Attend to customer enquiries
• Operate and take care of equipment in an office environment
• Manage time and work processes within a business environment
• Investigate the structure of an organisation
• Demonstrate an understanding of the business environment
• Keep informed about current affairs relating to one`s own industry

Candidates exiting this qualification before completion, retain the credits for Unit Standards successfully completed and may carry them over to other qualifications to which they are applicable. Candidates may also retain the credits until a later stage should studies be recommended, provided the Unit Standards are still relevant to the qualification

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