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National Certificate – Business Administration Services – Level 4 -61595

Qualification Rules

In keeping with SAQA requirements, the qualification is made up of unit standards that are classified as Fundamental, Core and Elective for the purpose of this qualification. A minimum of 140 credits is required to complete the qualification.

Fundamental Component: All unit standards totalling 56 credits are compulsory.

Core Component: All unit standards totalling 73 credits are compulsory.

Elective Component: Learners are to choose unit standards totalling a minimum of 11 credits. 

Modular Outline of Learning Programme

Module One: Communication Skills

Unit Standard TypeUnit Standard CodeUnit Standard TitleLevelCredits
Fundamental 8974 Engage in sustained oral communication and evaluate spoken texts Level 4 5
Fundamental 8975 Read analyse and respond to a variety of texts Level 4 5
Fundamental 8976 Write for a wide range of contexts Level 4 5
Fundamental 12153 Use the writing process to compose texts required in the business environment Level 4 5

Module Two: Language Proficiency

Unit Standard TypeUnit Standard CodeUnit Standard TitleLevelCredits
Fundamental 8968 Accommodate audience and context needs in oral communication Level 3 5
Fundamental 8969 Interpret and use information from texts Level 3 5
Fundamental 8970 Write texts for a range of communicative contexts Level 3 5
Fundamental 8972 Interpret a variety of literary texts Level 3 5

Module Three:  Mathematical Literacy

Unit Standard TypeUnit Standard CodeUnit Standard TitleLevelCredits
Fundamental 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues Level 4 6
Fundamental 9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems Level 4 6
Fundamental 12417 Measure, estimate & calculate physical quantities and explore, critique and prove geometrical relationships in 2 and 3 dimensional space in the life and workplace of adult with increasing responsibilities Level 4 4

Module Four:  Asset Management

Unit Standard TypeUnit Standard CodeUnit Standard TitleLevelCredits
Elective10388Interpret basic financial statementsLevel 43
Core 13941 Apply the budget function in a business unit Level 4 5
Core 13945 Describe and apply the management of stock and fixed assets in a business unit Level 4 2

Module Five:  Business Administrative Skills

Unit Standard TypeUnit Standard CodeUnit Standard TitleLevelCredits
Core 13943 Analyse new developments reported in the media that could impact on a business sector or industry Level 4 10
Core 110003 Develop administrative procedures in a selected organisation Level 4 8
Core 110021 Achieve personal effectiveness in business environment Level 4 6

Module Six:  Record Management

Unit Standard TypeUnit Standard CodeUnit Standard TitleLevelCredits
Core 110009 Manage administration records Level 4 4
Core 110023 Present information in report format Level 4 6
Core 110026 Describe and assist in the control of fraud in an office environment Level 4 4

Module Seven:  Service Management

Unit Standard TypeUnit Standard CodeUnit Standard TitleLevelCredits
Core 10022 Comply with organisational ethics Level 4 4
Core 14552 Contract service providers Level 4 3
Core 109999 Manage service providers in a selected organisation Level 4 5

Module Eight: Team Support Services

Unit Standard TypeUnit Standard CodeUnit Standard TitleLevelCredits
Core 7791 Display cultural awareness in dealing with customers and colleagues Level 4 4
Core 10135 Work as a project team member Level 4 8
Core 15234 Apply efficient time management to the work of a department/division/section Level 5 4
Elective 242819 Motivate and build a team Level 4 10

Qualification Outcome

On achieving this qualification, the Candidate will be able to:
Have knowledge of the procedures for stock and fixed asset control and be able to: 

  • Apply such knowledge and maintain the appropriate registers
  • Ensure that employees have the resources they need on an on-going basis through efficiently ordering and distributing stationery and other requirements. 

Develop Administrative systems together with other employees to: 

  • Control and keep all information required by the organisation up to date
  • Ensure the confidentiality of information
  • Control the availability of resources information
  • Develop administrative procedures relating to the systems and to write them into a manual for use by other employees. 

Improve organisational effectiveness, by being able to: 

  • Manage all administration records him/herself
  • Assist others in the organisation to do so 

Present information that is routinely and regularly required, as well as specific information that is requested from time-to-time: 

  • Appropriate report format
  • On time
  • Using listening, reading and writing skills. 

The learner will also be able to: 

  • Identify information sources so as to be able to quickly access information when it is required
  • Liaise with clients (internal and external) to verify that the format used for reports serves the purpose
  • Make amendments to report format and writing style, if necessary. 

Manage service providers in that the learner will be able to: 

  • Identify appropriate service providers
  • Institute the appropriate provisioning procedures to secure the service of providers
  • Draw up contracts for the provision of services and goods by suppliers
  • Monitor the delivery of the service and/or goods in terms of quality, quantity and time schedules for delivery
  • Take appropriate action when service providers fail to deliver as agreed. 

Be an effective employee in the administrative section of an organisation by being able to: 

  • Plan and organise own work
  • Establish and maintain sound working relationships
  • Comply with the organisation`s ethics and code of conduct
  • Maintain files and records as required
  • Set personal goals and develop and manage him/herself in a business context. 

Be aware of how fraud can be present in an office environment and assisting in its control by: 

  • Knowing what types of fraud can exist in an office environment
  • Being aware of the legal and organisational implications surrounding fraud and either reporting it or failing to report it
  • Analysing trends and the impact of fraud in the organisation/sector
  • Being able to describe and be part of the implementation of fraud control measures as they relate to the level of authority of the learner. 

Display Cultural awareness in dealing with customers and colleagues and utilising the differences in a positive way to enhance the effectiveness and image of the organisation.

Identify and solve work related problems together with others in the section so as to: 

  • Improve the working climate in the administration department
  • Aid the effectiveness of the organisation 

Apply efficient time management processes, procedures and techniques to:

  • Improve his/her productivity
  • Assist others in the administrative section to do likewise 

Be an effective member of a team and be able to: 

  • Cooperate with others to carry out joint tasks
  • Apply sophisticated teamwork skills
  • Utilise diversity to its fullest capacity. 

Become a knowledge worker and be able to: 

  • Monitor the media (newspapers, television, radio and magazines) and identify articles/news clips, etc that are applicable to administration and/or the sector in which he/she works and see their implication for his/her organisation.
  • Realise that he/she and his/her organisation are part of a larger system that is interdependent and dependant on other sectors
  • Conduct basic research projects in relation to the administrative function. 
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