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National Certificate – Information Technology – System Support Level 5 – 4873

Purpose and Rationale of the Qualification

In summary, the purpose of this qualification may be stated as:

To develop learners with the requisite competencies against the skills profile for the systems support career path (The overarching aim being to develop a broader base of skilled ICT professionals to underpin economic growth)

The qualification may be acquired in the traditional way of formal study as well as in the workplace, through learnerships. Acquiring the qualification through learnerships has the potential of addressing the problems of the past, where newly qualified people getting into the industry struggled to get employment, because they were required to have practical experience. The workplace experience can now be gained while acquiring the qualification through the various learnership schemes that are planning to use this qualification.

A qualifying learner at this level will be a well-rounded IT professional building on foundational technical skills acquired at NQF level 4, via the National Certificate in IT Technical Support or equivalent. This qualification is expanding the specialisation(s) started at NQF level 4 into the core field of networking and support, with further specialisation(s) into IT Support fields or in any other related vertical or enabled markets.

The qualification is designed to:

  • Provide qualified learners with an undergraduate entry into the field of networking/systems support, earning credits towards tertiary offerings in the fields of Computer Studies or Computer Science
  • Prepare qualified learners for initial employment in the computer industry.
  • Allow the credits achieved in the National Certificates relating to Information Technology at NQF level 4 to be used as prior learning for this qualification.
  • Allow many of the unit standards listed in this qualification, to be used in Learnership Schemes in the Information Systems and Technology sector, as well as other sectors where Information Technology is a key requirement.

Research has indicated that in order to qualify for this qualification, learners will need to demonstrate competence in the following:

  • Ability to use logical methodology to troubleshoot the common types of hardware and software problems typically encountered in the day-to-day operations of an organisation.
  • Ability to understand the role of technology in the business context.
  • Ability to create integrated technology-based communication systems for improved business effectiveness.
  • Ability to store, manage and retrieve knowledge (data) efficiently and effectively to meet organisational requirements.
  • Ability to ensure secure information systems that will serve to protect the business from data loss and breaches of integrity.
  • Ability to design and reflect business structure in IT Systems appropriately in order to optimise operating efficiencies, flows of data and resource utilisation within the structure.
  • Ability to mobilise technical and technology-based resources to solve business problems in a specified context.
  • Ability to perform cost effectively and efficiently in technology-based projects.
  • Ability to manage customer relations appropriately.
  • Ability to operate effectively within a change, release and configuration process.
  • Ability to utilise technology-based research tools and knowledge-base repositories.
  • Ability to identify and communicate business opportunities appropriately.
  • Ability to install, support and maintain end-user applications

Articulation Options 

Upon successful completion of the qualification, the qualifying learner will have a thorough understanding of the role of an IT Systems Support person and be able to competently carry out the exit level outcomes of the qualification, in a business environment. The qualification may be acquired in the traditional way of formal study as well as in the workplace, through learnerships.

A qualifying learner at this level will be a well-rounded IT professional building on foundational technical skills acquired at NQF level 4, via the National Certificate in IT Technical Support or equivalent. This qualification is expanding the specialisation(s) started at NQF level 4 into the core field of networking and support, with further specialisation(s) into IT Support or in any other related vertical or enabled markets.

This qualification was developed to allow for further study in Information Technology and related fields at Higher Education levels. It will allow the qualified learner to progress to further qualifications either in Systems Support or other IT domains, or in related industries where IT is a key component. In particular, this qualification has been designed to allow entry into the National Diploma in Systems Support at NQF level 5 and into current tertiary qualifications at National Diploma level. 

Unit Standard TypeUnit Standard CodeUnit Standard TitlePre – 2009 NQF LevelNQF LevelCredits
Core114054 Administer a local area computer network Level 5 Level TBA: Pre-2009 was L5 
Core114074 Demonstrate an understanding of different computer network architectures and standards Level 5 Level TBA: Pre-2009 was L5 
Core114046 Demonstrate an understanding of issues affecting the management of a local area computer network (LAN) Level 5 Level TBA: Pre-2009 was L5 
Core 114060 Demonstrate an understanding of local area computer networks, by installing a networked workstation Level 5 Level TBA: Pre-2009 was L5 
Core 114058 Demonstrate an understanding of the concepts of Multi-User computer Operating systems Level 5 Level TBA: Pre-2009 was L5 
Core 114061 Demonstrate an understanding of Wide Area Computer Networks (WAN`s), comparing them with Local Area Networks (LAN`s) Level 5 Level TBA: Pre-2009 was L5 
Core 114052 Demonstrate appropriate customer care in the context of IT support, according to a Service Level Agreement Level 5 Level TBA: Pre-2009 was L5 
Core 114056 Describe enterprise systems management and its role in IT systems support Level 5 Level TBA: Pre-2009 was L5 
Core 114075 Design a local area computer network for a departmental office environment Level 5 Level TBA: Pre-2009 was L5 
Core 114072 Install and commission a local area computer network Level 5 Level TBA: Pre-2009 was L5 
Core 114047 Install and configure a multi-user networked operating system Level 5 Level TBA: Pre-2009 was L5 
Core 114053 Monitor and maintain a multi-user networked operating system Level 5 Level TBA: Pre-2009 was L5 
Core 114066 Test Networked IT systems against given specifications Level 5 Level TBA: Pre-2009 was L5 
Fundamental 114076 Use computer technology to research a computer topic Level 4 NQF Level 04 
Fundamental 10135 Work as a project team member Level 4 NQF Level 04 
Fundamental 114183 Apply the principles of resolving problems for single-user and multi-user computer operating systems Level 5 Level TBA: Pre-2009 was L5 
Fundamental 114051 Conduct a technical practitioners meeting Level 5 Level TBA: Pre-2009 was L5 
Fundamental 114055 Demonstrate an awareness of ethics and professionalism for the computer industry in South Africa Level 5 Level TBA: Pre-2009 was L5 
Fundamental 114059 Demonstrate an understanding of estimating a unit of work and the implications of late delivery Level 5 Level TBA: Pre-2009 was L5 
Fundamental 114050 Explain the principles of business and the role of information technology Level 5 Level TBA: Pre-2009 was L5 
Fundamental 8252 Writing business reports in Retail/Wholesale practices Level 5 Level TBA: Pre-2009 was L5 
Elective 114062 Assemble a server computer and peripherals from modules Level 5 Level TBA: Pre-2009 was L5 
Elective 114048 Create database access for a computer application using structured query language Level 5 Level TBA: Pre-2009 was L5 
Elective 114049 Demonstrate an understanding of Computer Database Management Systems Level 5 Level TBA: Pre-2009 was L5 
Elective 114063 Install a server computer and peripherals Level 5 Level TBA: Pre-2009 was L5 
Elective 114064 Install and commission multi-user application software for a server computer Level 5 Level TBA: Pre-2009 was L5 
Elective 114073 Install and commission multi-user system software on a server computer Level 5 Level TBA: Pre-2009 was L5 
Elective 114057 Install high-volume/High-Speed computer cabling for server computer system Level 5 Level TBA: Pre-2009 was L5 10 
Elective 114065 Maintain and repair a server computer to module level Level 5 Level TBA: Pre-2009 was L5 10 
Elective 114042 Maintain and repair colour photocopiers/printers Level 5 Level TBA: Pre-2009 was L5 
Elective 114182 Maintain and repair computer printers Level 5 Level TBA: Pre-2009 was L5 
Elective 114067 Maintain and repair facsimile (fax) machines Level 5 Level TBA: Pre-2009 was L5 
Elective 114070 Maintain and repair high-volume photocopier machines Level 5 Level TBA: Pre-2009 was L5 
Elective 114071 Maintain and repair photocopier machines Level 5 Level TBA: Pre-2009 was L5 
Elective 114068 Maintain and repair scanning systems Level 5 Level TBA: Pre-2009 was L5 
Elective 114077 Maintain and repair server computer peripherals to module level Level 5 Level TBA: Pre-2009 was L5 10 
Elective 114045 Operate an enterprise server computer system Level 5 Level TBA: Pre-2009 was L5 
Elective 114043 Support a local area computer network Level 5 Level TBA: Pre-2009 was L5 10 
Elective 114069 Administer security systems for a multi-user computer system Level 6 Level TBA: Pre-2009 was L6 15 
Elective 114044 Demonstrate an understanding of change management for computer systems Level 6 Level TBA: Pre-2009 was L6 
Core 114054 Administer a local area computer network Level 5 Level TBA: Pre-2009 was L5 
Core 114074 Demonstrate an understanding of different computer network architectures and standards Level 5 Level TBA: Pre-2009 was L5 
Core 114046 Demonstrate an understanding of issues affecting the management of a local area computer network (LAN) Level 5 Level TBA: Pre-2009 was L5 

RADA TRAINING

Learning Programmes Recorded Against This Qualification:

NONE

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