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National Certificate – Business Administration Services – Level 3 -67465

Qualification Rules

In keeping with SAQA requirements, the qualification is made up of unit standards that are classified as Fundamental, Core and Elective for the purpose of this qualification. A minimum of 120 credits is required to complete the qualification.

Fundamental Component: All unit standards totalling 45 credits are compulsory.

Core Component: All unit standards totalling 64 credits are compulsory.

Elective Component: Learners are to choose unit standards totalling a minimum of 11 credits. 

Modular Outline of Learning Programme

Module One: Events Management

Unit Standard TypeUnit Standard CodeUnit Standard TitleLevelCredits
Core13929Co-ordinate meetings, minor events and travel arrangements 33
Core7706Maintain a booking system33
Core13934Plan and prepare meeting communications34
Unit Standard TypeUnit Standard CodeUnit Standard TitleLevelCredits
Core8420Operate in a team24
Core7860Introduce new staff to the workplace31
Core9533Use communication skills to handle and resolve conflict in the workplace33

Module Two: Team Management

Module Three:  Numeracy

Unit Standard TypeUnit Standard CodeUnit Standard TitleLevelCredits
Fundamental9010Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations32
Fundamental9013Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts34
Fundamental9012Investigate life and work related problems using data and probabilities35
Fundamental11241Perform basic Business Calculations36
Fundamental7456Use mathematics  to investigate and monitor the financial aspects of personal, business and national issues35

Module Four:  Computer and Document Management

Unit Standard TypeUnit Standard CodeUnit Standard TitleLevelCredits
Core7573Demonstrate ability to use the World Wide Web23
Core13933Plan, monitor and control an information system in a business environment33
Core7567Produce and use spreadsheets for business35
Core7570Produce word processing documents for business35

Module Five:  Business Communication

Unit Standard TypeUnit Standard CodeUnit Standard TitleLevelCredits
Fundamental8968Accommodate audience and context needs in oral communication35
Fundamental9960Communicate verbally and non-verbally in the workplace38
Fundamental8969Interpret and use information from texts35
Fundamental8970Write texts for a range of communicative contexts35

Module Six:  Office Management (There are three Parts to this Module)

Unit Standard TypeUnit Standard CodeUnit Standard TitleLevelCredits
Core10170Demonstrate understanding of employment relations in an organisation 33
Core7796Maintain a secure working environment 31
Core13937  Monitor and control office supplies 32
Core13931Monitor and control the maintenance of office equipment 34
Core13935Plan and conduct basic research in an office environment 36
Core14357Demonstrate an understanding of a selected business environment  410
Core7785Function in a business environment34
Elective13928Monitor and control reception area 34
Elective13930Monitor and control the receiving and satisfaction of visitors34
Elective7177Attend to customer enquiries face-to-face and on the telephone in a banking environment34

Qualification Outcome

On achieving this qualification, the Candidate will be able to:

  • Gather and report information
  • Plan, monitor and control and information system
  • Maintain booking systems
  • Participate in meetings and process documents and communications related thereto
  • Utilise technology to produce information
  • Plan and conduct basic research in an office environment
  • Coordinate meetings, minor events and travel arrangements
  • Set personal goals
  • Function in a team and overall business environment
  • Demonstrate an understanding of employment relations

Candidates exiting this qualification before completion, retain the credits for Unit Standards successfully completed and may carry them over to other qualifications to which they are applicable. Candidates may also retain the credits until a later stage should studies be recommended, provided the Unit Standards are still relevant to the qualification. 

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