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National Certificate – Business Administration Services – Level 2 – 23883

Qualification Rules

The unit standard “Demonstrate an understanding of the financial services Business Environment Level 4, 10 credits” is currently under review and cannot be used in its current form.

In keeping with SAQA requirements, the qualification is made up of unit standards that are classified as Fundamental, Core and Elective for the purpose of this qualification. A minimum of 130 credits is required to complete the qualification. A minimum of 72 of the 120 credits must be at level 2 or above.

Credits for the Elective Component
Learners are required to select electives that add up to at least 13 credits. Unit standards may be selected from the unit standards indicated in the elective component.

Modular Outline of Learning ProgrammeModule One: Team and Time Management

Unit Standard TypeUnit Standard CodeUnit Standard TitleLevelCredits
Core8420Operate in a team24
Core14342Manage time and work processes within a business environment24
Elective14352Manage a diary for self and others24
Core11235Maintain effective working relationships with other members of staff31

Module Two: Health and Safety

Unit Standard TypeUnit Standard CodeUnit Standard TitleLevelCredits
Core110064Contribute to the health, safety and security of the workplace24

Module Three: Banking

Unit Standard TypeUnit Standard CodeUnit Standard TitleLevelCredits
Core14353Conduct basic financial transactions23

Module Four:  Numeracy

Unit Standard TypeUnit Standard CodeUnit Standard TitleLevelCredits
Fundamental9009Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems23
Fundamental7480Demonstrate understanding of rational and irrational numbers and number systems23
Fundamental7469Use mathematics to investigate and monitor the financial aspects of personal and community life22
Fundamental12444Measure, estimate and calculate physical quantities and explore, describe and represent geometrical relationships in 2-dimensions in different life or workplace contexts 23
Fundamental9007Work with a range of patterns and functions and solve problems35

Module Five:  Computer Skills

Unit Standard TypeUnit Standard CodeUnit Standard TitleLevelCredits
Core7568Demonstrate knowledge of and produce word processing documents using basic functions23
Core7571Demonstrate the ability to use electronic mail software to send and receive messages23
Core14339Identify and maintain the types of records required in own industry and understand why it is necessary to create evidence and maintain confidentiality25
Core14340Maintain an existing information system in a business environment24
Core7547Operate a personal computer system26
Core7566Operate personal computer peripherals23
Core14346Process numerical and text data in a business environment22

Module Six:  Business Communication (There are three parts to this module)

Unit Standard TypeUnit Standard CodeUnit Standard TitleLevelCredits
Fundamental8963Access and use information from texts25
Fundamental8965Respond to a literary text25
Fundamental8964Write for a defined context25
Fundamental8962Maintain and adapt oral communication25

Module Seven:  Office Administration (There are three parts to this module)

Unit Standard TypeUnit Standard CodeUnit Standard TitleLevelCredits
Core14338Attend to customer enquiries in an office setting22
Core14359Behave in a professional manner in a business environment25
Core14344Demonstrate an understanding of a selected business environment210
Core14341Keep informed about current affairs related to one’s own industry24
Core14343Investigate the structure of an organisation as a workplace28
Core8618Organise oneself in the workplace23
Core14348Process incoming and outgoing telephone calls23
Core14349Receive and execute instructions22
Core8104Operate and take care of equipment in an office environment 22
Elective14350Receive, consult and direct visitors in a reception area25
Elective14351Maintain reception area 25

Qualification Outcome

On achieving this qualification, the Candidate will be able to:

  • Identify and maintain records
  • Maintain an information system
  • Process numerical and text data
  • Receive, distribute and dispatch mail in an office environment
  • Receive and execute instructions
  • Process incoming and outgoing telephone calls
  • Behave in a professional manner in a business environment
  • Attend to customer enquiries
  • Operate and take care of equipment in an office environment
  • Manage time and work processes within a business environment
  • Investigate the structure of an organisation
  • Demonstrate an understanding of the business environment
  • Keep informed about current affairs relating to one`s own industry

Candidates exiting this qualification before completion, retain the credits for Unit Standards successfully completed and may carry them over to other qualifications to which they are applicable. Candidates may also retain the credits until a later stage should studies be recommended, provided the Unit Standards are still relevant to the qualification

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